DCUK waddles into the Notty’s finals!
Today, the ducks are not working. Not working, not splashing, barely even waddling. Why? Because today the ducks are celebrating… Notty’s style! That’s because, having won in 2024, DCUK was shortlisted for The Notty’s Customer Crusaders Award! Presented by the Notworking Networking group, the award recognises “businesses that wield the power of extraordinary customer experience like a boss.”
Eggceptional eggseperience
Wow. Eggceptional eggsperience? Like a boss? We fear this will go to the ducks’ heads! Seriously, though, we feel hugely proud and humbled by this award. Customer service is kind of what we do. Each one of us - from designers and artists to dispatchers and account managers - genuinely wants to help you share some big, heartwarming smiles. Being recognised for customer care - even as finalists - means more to us than any other accolade in the world.
Definitely not-a-bot
We’re always listening and always trying to improve. So, when you get in touch, we’re grateful. We write personalised, original, human responses to every email, and query and do everything we can to surprise and delight you. As our Sales Manager, Steve puts it, “It makes us feel warm and fuzzy.” AI support might be tempting - and it would save time and money - but it just wouldn’t be right.
Drop us a feather on Feefo
We’re rated ‘exceptional’ on Feefo, where we have a beak-dropping 4,435 reviews and a score of 4.9/5 for customer satisfaction. If you have any ideas on how we can make it 5/5, please drop us a feather! Meanwhile, rather than honk our own horn, we thought we’d share some kind words from our customers. You say it best, and it’s thanks to you that we get to do what we love every day.
