DCUK Official Stockist Terms & Conditions
Last updated June 2026
DCUK Official Stockist Terms and Conditions
We invite you, as an official DCUK stockist, to help maximise the mutual success of our partnership by working with us to protect and maintain the vision and values of the DCUK brand. Across ten specific areas, we’ve summarised what we expect from you – and what you can expect from us.
Definitions
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Our”, “We”, “Us”, “DCUK” refers to DEVONCRAFT UK LIMITED trading as “DCUK” a company incorporated under English law (registered number 04212440) whose registered office is at Devoncraft UK Ltd, Diptford, Totnes, Devon, TQ9 7NG.
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You”, “Your”, “Official Stockist” refers to the company, individual or organisation purchasing goods. “Goods”, “Characters” refers to the items listed by the seller, available for wholesale trade purchase.
All sales of Goods made by us are subject to these standard terms and conditions to the exclusion of all other terms and conditions. This includes your standard conditions of purchase or any other purchase order terms or documentation.
By making an order for Goods after receiving these terms and conditions, you acknowledge that these terms and conditions shall prevail over any previous terms and conditions.
By signing and agreeing to these terms, we can look forward to a successful partnership together.
1. New stockists and selective distribution
1.1 We select official stockists based on several factors, including type of organisation, potential sales, location, and the overall enthusiasm towards the DCUK brand.
1.2 We do NOT guarantee exclusivity to official stockists in certain areas but do consider proximity to existing stockists for new enquiries on a case-by-case basis, at our discretion.
1.3 Active stockists (ordered in last 6 months, spending £1,500+ per year) are most likely to enjoy the benefits of being an official stockist ahead of other local-to-them enquiries.
1.4 All orders for Goods shall be deemed to be an offer by you to purchase Goods from us, in accordance with these terms and conditions. We shall not be obliged to accept any order.
2. Wholesale trade prices
2.1 All trade prices quoted exclude carriage and VAT and are subject to change at any time without notice, due to market and currency fluctuations.
2.2 If a price has risen, we will advise and obtain your agreement to the price rise before proceeding if there is a different price on an order.
2.3 You are legally entitled to set any price at which to sell goods to your customers, but we strongly encourage all official stockists to follow guideline prices where possible. This helps to retain the integrity and success of the DCUK brand.
2.4 We will provide you with RRPs (recommended retail prices) as guidance. These will have previously been tested with customers via our own selling platform.
2.5 We will contact you with any concerns about excessive price discounting.
3. Payments
3.1 Our terms of payment are strictly 30 Days Net from date of invoice unless prior arrangements have been made. If credit terms are not met on any occasion, we reserve the right (without prejudice to any other right or remedy available to us) to require upfront payment from them on.
3.2 We reserve the right to charge interest on all overdue balances before and after judgment at 3% per month compounded until the date payment is received in full. At our discretion, this may also be in line with legislation relating to late payment of commercial debts.
3.3 Interest is charged from the invoice date onwards if payment is not received within 30 days (or agreed otherwise in writing)
3.4 You shall pay all costs, charges and expenses incurred by us in recovering any debt. If a payment made by cheque is refused, you shall be liable for all reasonable costs incurred.
3.5 All Goods remain our property until such a time as they have been paid in full, as per all invoices issued by us for those Goods. Accordingly, until payment in full you must keep Goods separately and identifiable as our property and we reserve the right to enter your premises to recover them. You shall cooperate fully if we do this.
4. Delivery and returns
4.1 Although we plan to process, dispatch, and deliver orders promptly, no absolute guarantee is given of any dispatch or delivery timescales.
4.2 Unless requested, any delivery method and courier choice will be chosen at our discretion.
4.3 Goods damaged in transit must be notified to us within 48 hours of receipt.
4.4 You must keep all packaging, as that may be required in the event of a claim. If the address or postcode is incorrect, you may be charged for the re-routing costs.
4.5 Your carriage costs and charges are not refundable, and you should use a suitably packed, insured, and traceable carriage method.
4.6 Items should be returned within 7 days of authorisation.
4.7 Where the original purchase had the delivery charge waived (Free Delivery), you may be charged the delivery cost originally waived.
5. Credit checking
5.1 We reserve the right to liaise with credit reference and other agencies about your status and submit information as required by relevant legislation.
5.2 We also reserve the right to reject any unpaid order of Goods, without giving a reason.
6. Reselling in-store and online
6.1 Goods may not be altered, re-packaged or re-branded under any circumstances.
6.2 Goods can only be resold via physical (‘bricks and mortar’) retail outlets, and any eCommerce website that is associated with the same company.
6.3 eCommerce-only outlets may be permitted to resell Goods by prior written arrangement.
6.4 Goods must not be advertised online in any way, without prior written consent or approval.
6.5 Promotion via email newsletters, in-store and within an e-Commerce site is permitted.
6.6 Excluded online advertising includes, but is not limited to: Google Shopping, DCUK Keyword Campaigns, Facebook Meta, Sponsored Social Posts, and the Amazon Network.
6.7 Only DCUK-supplied promotional, marketing and visual materials can be used when selling Goods via in-store and e-Commerce outlets. Any custom materials need to be agreed.
6.7A DCUK-supplied images, photographs, videos, illustrations, logos, product renders and other visual assets may only be used in the form supplied by DCUK and must not be edited, altered, cropped, manipulated, enhanced, recoloured, combined with other content, or otherwise modified without our prior written consent.
6.7B This restriction includes the use of artificial intelligence (AI), generative AI, machine learning tools, image generation software, or similar technologies to create, modify, extend, restyle, animate, enhance, or generate derivative content from any DCUK visual asset without our prior written consent.
6.8 The DCUK brand name cannot be included as part of any domain, website, search terms, metatags, or AdWords, or in any social media account name. This also applies to our other registered trading styles: The Original Wooden Duck Company, and The Duck Company.
6.9 To protect the image and reputation of the DCUK brand, official stockists must not use any of the following words as part of listings, in-store, or online promotions: Bargain, Discount, Outlet, Cheap, or Cheapest.
7. Reselling on other platforms
7.1 Goods purchased as part of a trade account may not be sold through online marketplaces without our express written consent. This is because approved resellers operate on some of these platforms under a previously agreed arrangement.
7.2 Excluded platforms include, but are not limited to: Etsy.com, eBay.com, eBay.co.uk, TikTok, Facebook Meta, Amazon.co.uk, Amazon.com, or any other Amazon marketplace.
7.3 We regularly monitor these platforms and will contact anyone believed to be reselling without prior arrangement, asking them to remove all relevant listings.
7.4 We reserve the right to cancel all future orders from any official stockist found to be in breach of these terms without prejudice to any other right or remedy available to us.
8. Liability and things out of our control (force majeure)
8.1 We will not be liable for any direct or indirect loss of your profits, or reputational impact by the late, incomplete or non-delivery of Goods.
8.2 Goods received are the responsibility of you, and that includes any liability or claims in relation to the Goods by a third-party claimant. Accordingly, you shall be solely responsible for and indemnify us against any and all liability arising out of or in connection with your supply and the subsequent use of the Goods.
8.3 Our liability shall not exceed 100% of the price paid by you for the Goods received save in the case of fraud or death or personal injury arising from our negligence.
8.4 We will not be liable for any failure or delay in performing our obligations if that failure or delay is due to a cause outside of our control (anything deemed by law as ‘force majeure’)
9. Termination and loss of Official Stockist status
9.1 Any breach of these terms and conditions (notably without limitation paragraphs 2.5, 5.2 and all of sections 6 and 7) will likely result in you losing official stockist status.
9.2 Loss of official stockist status will prevent future orders being authorised and delivered to you or your company, until further notice.
9.3 Loss of official stockist status will also mean the removal from the Stockist Map online, as well as proximity considerations used for potential new stockists.
10. General
10.1 Notices are to be served in writing and may be served by email to the email addresses in the order acknowledgement form or registered post to the recipient’s address as it appears in the order acknowledgement form.
10.2 Notices served by email shall be deemed received 1 business day after transmission and notices served by internal UK post shall be deemed to have been received 2 business days after despatch, and 6 business days after despatch in the case of air mail.
10.3 Nothing in these terms and conditions should be interpreted as granting rights on any third party, whether under the Contracts (Rights of Third Parties) Act 1999 or otherwise.
10.4 You shall not assign, transfer, delegate, or subcontract any of its rights and obligations under these terms and conditions. We shall be entitled to assign, transfer, delegate or subcontract all our rights and obligations under these terms and conditions without reference to you.
10.5 You will inform us in writing if you become aware of any infringement of our rights in the designs for the Goods or the DCUK brand or any allegation that their use infringes the intellectual property rights of any third party. On request you will supply such assistance as we reasonably require to counter any such infringement or third-party allegation.
10.6 Any controversy or claim of whatsoever nature arising out of or relating in any manner whatsoever to these terms and conditions or any breach of them shall be governed by and construed in all respects in accordance with the laws of England.
10.7 We and you hereby completely acknowledge and agree that the Courts of England shall have exclusive jurisdiction to resolve any controversy or claim of whatsoever nature arising out of or relating to these terms and conditions.
10. 8 You and we are protected by statutory (legal) rights, according to the laws of England and Wales or any European Legislation that applies in England. Where any part of these terms is over-ridden by legislation, all other terms still apply.
