Why does my duck look different from the picture shown on the website?
All of our ducks are handmade and come with random poses unless you have picked a specific pose, for example, pose 1,6,5.
I would prefer the pose as shown in the picture.
When placing your order with us there is a comment box provided when you go through the checkout stage, if you type your request in the box we will try our best to do this for you.
Can I have a duck called Becky?
All of our products come with random names unless you choose to have a personalised name tag. If you select this option when buying your duck, you can tell us what name you would like.
Who do you send the parcels with?
For all UK orders, we send using RoyalMail. Orders to the USA are sent via DHL Express and other international orders via Deutsche Post. For Next Working Day deliveries (orders must be placed before 12 noon) we use DPD.
How long does it take for my order to be sent?
We usually say to allow 2-3 working days for your order to be processed but you will receive an email from us when your order has been shipped.
Once my order has been shipped when should it arrive?
All UK orders are sent with Royal Mail First Class which should take 1-2 working days, for more information about our international shipping please see our deliveries page.
Can the ducks go outside?
Our ducks are made from bamboo root and not design to sustain the outdoor weather. We recommend keeping your ducks and friends nice and cosy in the comfort of your home.
Why can’t I request writing on this duck’s back?
Some of the ducks have a painted finish which may allow space for writing on its back. Plus, we do sometimes stop this service based on circumstances, as all writing is undertaken by our designer.
When will sold out items be back in stock
Our ducks are handmade in Indonesia. We cannot provide an exact timeframe as to when we expect new stock to arrive. Our newsletter subscribers will hear about our latest arrivals before anyone else. Why not sign up so as not to miss out on our sought-after ducks and friends?
Why does my name tag look different to my last one?
Our name tags recently went through a design update. This was part of a review of all our marketing and logo placements. Our old design is still very much loved but you’ll find the new label on all our ducks from now on.
Why is there a pin on the side of my duck?
The DCUK pin was rolled out across all new product ranges in 2019 and is a mark of distinction. It reassures you that your duck is handcrafted and individual in design and personality. Any ducks you already own are just as special, so don’t worry, they won’t feel left out.